CERTIFICATE IN HOTEL MANAGEMENT

COURSE DESCRIPTION

Hotel industry is a multi-billion dollar industry. It is basically a service industry and is closely linked to the tourism industry. The recent liberalization of trade and opening up of the economy has lead to revolutionary growth in this sector. A hotel manager or hotelier is a person who handles the everyday function and management of a hotel. Larger hotels often have management teams, instead of individual managers, where each member of the group begins to specialize on a certain area of interest. Hotel Management is a growing sector.

CERTIFICATION

Certification in Hotel Management from IEPS EDUCATION PVT LTD

LEARNING OUTCOMES

• Developed candidate job ready & provide a good opportunity.
• Utilize interpersonal skills to lead/manage first-level employees in a hospitality setting.
• Perform cost calculations and apply them to decision-making situations.
• Evaluate food safety and sanitation to maintain a safe and sanitary work environment. Create an attractive and well-designed menu with consideration given to effective costing and pricing principles.
• Create a resume and cover letter that effectively highlight skills sought by potential employers.
• Achieve national certification as a Serve Safe Food Protection Manager.
• Schedule employees with consideration given to budgets, sales forecasts, and customary labor practices.

Some of its specialized fields are –

• Food and Beverage (F&B).
• Housekeeping.
• Accounting.
• Marketing.
• Recreation.
• Computer Applications.
• Financial Management.
• Engineering.
• Maintenance.
• Security.
• Fire Fighting.
• Public Relations.

Content

The study of this field includes all or few of these –

1. Tourist Accommodation.
2. Management Principles and Practice.
3. Human Resource Management.
4. Catering Management and Menu Planning Techniques.
5. Food and Beverage Management.

Objectives

• To prepare the students to face the challenges of this competitive world.
• To improve and develop work ethics towards customer care and satisfaction.

Basic Requirement and Education

Academic qualification – One can enter this field by direct entry or through hotel management institutes. For direct entry, the vacancies are generally advertised in the newspapers and the minimum prescribed qualification is graduation with 50% marks. They are trained by the hotels themselves. But Qualified personnel are always given a higher preference. The minimum qualification required to go for a course in hotel management is 10+2. For certificate, diploma, and bachelor’s courses 10+2 is sufficient.

Some Institutes providing Hotel Management courses:

1. The Oberoi center for Learning and Development, 1 Sham Nath Marg, New Delhi- 110054.
2. Indian Institute of Hotel Management, Rauza Bagh, Aurangabad- 431001.
3. Welcome group Graduate School of Hotel Administration, Valley View Hotel, Manipal- 576119.
4. National Council for Hotel Management and Catering Technology, Pusa, New Delhi.

Personality traits

• Candidates must have an outgoing and pleasant personality, a capacity for hard work, and a liking for interacting with people.
• The ability to keep the situation under control during any crisis, discipline, commitment, and dedication is a must.
• They should have a good organizational background, excellent communication and interpersonal skills, strong commitment, and self-discipline.
• One must be polite and respectful to the guests, have the patience to deal with guest criticism even when you know you are right, be willing to work hard even at odd hours, and yet be cheerful.

Job Perspectives

This demand for well-trained quality personnel has increased tremendously. One can get placement in different categories of hotels ranging from Indian chains of five-star properties such as Taj, Oberoi, and Welcome group, to international chains like Hyatt, Sheraton, etc. Chain of restaurants e.g.: KFC, Ruby Tuesday, Mc Donald’s, and Pizza hut are some major employers. The retail sector has a wide range open for hotel management graduates. It includes PVR, Malls, Back Office jobs, and joining as receptionists in corporate offices, Hospitals, and BPO industry.

Earning

Remuneration varies between the different organizations which employ them. Minimum monthly emoluments are approximately Rs. 7500-Rs 10000 depending upon factors such as the category of employing hotel, institute from where the student graduated, city of location, etc.

Some Job Types

1. Hotel manager.
2. Assistant manager.
3. Department manager.
4. Front Office manager.
5. Reservation clerk.
6. Executive housekeeper.
7. Restaurant and food service manager.
8. Bell captain.
9. Entrepreneur.
10. Concierge.
11. Trainer.
12. Air hostess.
13. Flight stewards
14. Ground staff.
15. Public relationship officer.

Some Employment Areas

• Destination spas.
• Hostels.
• Hotels.
• Inns.
• Motels.
• Cafes.
• Nightclubs.
• Public houses.
• Pubs.
• Restaurants.
• Airline Cabin Staff.
• Travel agents.
• Catering companies.
• Marketing.
• Sales.
• Security.
• Clubs and recreation centers.
• Health centers.
• Cruise ships.
• Hospitals.
• Educational Institutions.
• Logistics Management