Certificate in Hotel Management

The hotel industry is a multi-billion dollar industry. It is basically a service industry and is closely linked to the tourism industry. A number of factors like the promotion of tourism and rapid industrial progress have given a boost to hoteliers. The recent liberalization of trade and opening up of the economy has lead to revolutionary growth in this sector. Hotel business has been also facilitated by the economical and easy inviolability of transportation. A hotel manager or hotelier is a person who handles the everyday function and management of a hotel. Larger hotels often have management teams, instead of individual managers, where each member of the group begins to specialize on a certain area of interest.

Some of its specialized fields are –

• Food and Beverage (F&B).
• Housekeeping.
• Accounting.
• Marketing.
• Recreation.
• Computer Applications.
• Financial Management.
• Engineering.
• Maintenance.
• Security.
• Fire Fighting.
• Public Relations.

Content

The study of this field includes all or few of these –

1. Tourist Accommodation.
2. Management Principles and Practice.
3. Human Resource Management.
4. Catering Management and Menu Planning Techniques.
5. Food and Beverage Management.

Objectives

• To prepare the students to face the challenges of this competitive world.
• To improve and develop work ethics towards customer care and satisfaction.

Basic Requirement and Education

Academic qualification – One can enter this field by direct entry or through hotel management institutes. For direct entry, the vacancies are generally advertised in the newspapers and the minimum prescribed qualification is graduation with 50% marks. They are trained by the hotels themselves. But Qualified personnel are always given a higher preference. The minimum qualification required to go for a course in hotel management is 10+2. For certificate, diploma, and bachelor’s courses 10+2 is sufficient. The duration of certificate courses is six months to one year. Bachelor and diploma courses are of duration one and a half to three years. Those with graduation can go for post-graduate diploma courses the duration of which is one year. Selection to most government-recognized institutes is based on a common entrance test. The test consists of English, Reasoning, General Science, and General Knowledge. The test is of two-hour duration and is held around April every year. The test is followed by a group discussion and interview, in which a person’s personality and confidence are seen. Private institutes also conduct tests of their own, the pattern of which is almost the same.

Some Institutes providing Hotel Management courses:

1. The Oberoi centre for Learning and Development, 1 Sham Nath Marg, New Delhi- 110054.
2. Indian Institute of Hotel Management, Rauza Bagh, Aurangabad- 431001.
3. Welcomgroup Graduate School of Hotel Administration, Valley View Hotel, Manipal- 576119.
4. National Council for Hotel Management and Catering Technology, Pusa, New Delhi.

Personality traits

• Being the service industry, having the right attitude is most important. Candidates must have an outgoing and pleasant personality, a capacity for hard work, and a liking for interacting with people.
• The ability to keep the situation under control during any crisis, discipline, commitment, and dedication is a must.
• They should have a good organizational background, excellent communication and interpersonal skills, strong commitment, and self-discipline.
• One must be polite and respectful to the guests, have the patience to deal with guest criticism even when you know you are right, be willing to work hard even at odd hours, and yet be cheerful.

Job Perspectives

Increasing globalization has provided ample career opportunities in this field, both nationally and internationally. The growth of the hotel industry has been majorly propelled by foreign and domestic tourism and business travel. Various chains of hotels that operate internationally provide wide career opportunities, abroad. This has increased the demand for well-trained quality personnel tremendously. One can get placement in different categories of hotels ranging from Indian chains of five-star properties such as Taj, Oberoi, and Welcome group, to international chains like Hyatt, Sheraton, etc. Chain of restaurants e.g.: KFC, Ruby Tuesday, Mc Donald’s, and Pizza hut are some major employers. The retail sector has a wide range open for hotel management graduates. It includes PVR, Malls, Back Office jobs, and joining as receptionists in corporate offices, Hospitals, and BPO industry.

Earning 

Remuneration varies between the different organizations which employ them. Minimum monthly emoluments are approximately Rs. 7500-Rs 10000 depending upon factors such as the category of employing hotel, institute from where the student graduated, city of location, etc.

Some Job Types

1. Hotel manager.
2. Assistant manager.
3. Department manager.
4. Front Office manager.
5. Reservation clerk.
6. Executive housekeeper.
7. Restaurant and food service manager.
8. Bell captain.
9. Entrepreneur.
10. Concierge.
11. Trainer.
12. Air hostess.
13. Flight stewards
14. Ground staff.
15. Public relationship officer.

Some Employment Areas

• Destination spas.
• Hostels.
• Hotels.
• Inns.
• Motels.
• Cafes.
• Nightclubs.
• Public houses.
• Pubs.
• Restaurants.
• Airline Cabin Staff.
• Travel agents.
• Catering companies.
• Marketing.
• Sales.
• Security.
• Clubs and recreation centers.
• Health centers.
• Cruise ships.
• Hospitals.
• Educational Institutions.