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QUALITY MANAGEMENT
16th May 2022 By IEPS
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QUALITY MANAGEMENT

In Supply Chain Quality Management, the six Total Quality Management factors that are related to supply chain performance are leadership, strategic planning, human resources management, supplier quality management, customer focus, and process management.

Strategic Supply Management initiatives that positively impact upon quality and performance include:

  • Reducing supply bases and establishing closer relationships with their suppliers,
  • Buyers working closely with suppliers and potentially launching joint strategic projects,
  • Earlier supplier involvement and joint problem-solving efforts, leading to the early discovery of quality problems,
  • Inter-firm production scheduling breaks down barriers between organizations, resulting in shorter production runs, and
  • Developing a favorable quality culture based upon top-management commitment to improving beyond organizational boundaries.

Customer focus represents a commitment to customers through performance evaluation that includes customer satisfaction and customer involvement in design and feedback processes. Product design quality is significantly impacted upon by the positive or negative relationship between buyers and suppliers. Learn LogisticsSCM & Export Import,Warehouse & Get Job

Factors That Affect The Quality Management

Total Quality Management (TQM) in supply chain management is a participative, systematic approach to planning and implementing a constant organizational improvement process. Its approach is focused on exceeding customers’ expectations, identifying problems, building commitment, and promoting open decision-making among workers. There are five major steps to TQM, and each are essential to successful implementation.

·      Commitment and understanding from employees

It is key to ensure that all employees within your organization know about the Total Quality Management (TQM) policies and make them an fundamental part of their work. Your employees should know your corporate goals and recognize the importance of these goals to the overall success of your organization. Employees need to know what is expected from them and why. It may sound like a no-brainer but too often this is not driven home by management. When employees understand and share the same vision as management a world of potential is unleashed. If they are in the dark, commitment is lacking and policies will not be successfully deployed.

·      Quality improvement culture

The organizational culture needs to be modernized on a continuous basis to encourage employee feedback. Your employees are full of valuable knowledge- embrace it! Listen to those executing the processes that keep your business moving daily. If employees have an idea on how to improve operations, they need to know management respects their ideas or they will not share.

·      Continuous improvement in process

There is no standing still. If you are not moving forward, you are moving backwards.  Total Quality Management (TQM) is a continuous process and not a program. This requires constant improvement in all the related policies, procedures and controls established by management.  Do your research. Keep your ear to the market and make an effort to routinely revise all aspects of your operation. There should be a constant effort to improve proficiency – which will result in constant scopes for improvement (even if some improvements are small).

·      Focus on customer requirements

In today’s market, customers require and expect perfect goods and services with zero defects.  Focusing on customer requirements is significant to long term survival and essential in order to build relationships with customers. People do business based on emotion. Competitors will always be a risk. Keep your customers close and happy. Make sure precise requirements of all customers are documented and understood by everyone that touches the account. Learn LogisticsSCM & Export Import,Warehouse & Get Job

·      Effective control

It is essential to monitor and measure the performance of the business.  It’s easy to forget how many times in a year an employee does not conform to a controlled procedure or how many times a piece of equipment was down due to unplanned maintenance. If strict documentation is maintained, you will be able to objectively quantify areas for improvement and focus your efforts where they will provide the greatest return of both your time and financial resources.

Always remember that TQM is an amalgamation of many steps.  Today’s ever changing economic market requires organizations to consistently exceed expectations, and workers demand being more than an observer in decision making.

7 Principles Of Quality Management

he seven quality management principles are, in no particular order:

  1. Customer focus
  2. Leadership
  3. Engagement of people
  4. Process approach
  5. Improvement
  6. Evidence-based decision making
  7. Relationship management

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Let’s take a closer look at these quality management principles and how you can adopt them to improve your organization.

  1. Customer Focus

This almost goes without saying. An organization that doesn’t focus on customers won’t be around for long. Although a customer focus is critical, many times this can be lost in the priorities of a quality system and the various processes involved.

The focus should include current—and future—customers. Besides continuously meeting or exceeding customer expectations, companies should measure customer satisfaction. Conversely, failing to meet customer expectations should also be tracked. Every function and department should be involved.

  1. Leadership

As with any quality idea, support must start at the top. Without good leadership, an organization will suffer. Leaders should set a vision and goals for the company.

Think back to an inspiring leader you’ve met. Perhaps this was at work or even at a quality event. For those who were at the 2014 ASQ conference, Mike Abrashoff, former commander of the USS Benfold, may come to mind. At the event, he described the challenges of taking over an underperforming war ship. Morale was low and turnover was high. By uniting his crew with their common purpose along with praise and appreciation, he was able to transform the ship. This theme continues in the next principle.Learn LogisticsSCM & Export Import,Warehouse & Get Job

  1. Engagement of People

An engaged workforce is one that you want to have. This means the abilities of the staff are used and valued. It also enables continuous improvement, learning, and discussion of any issues. With an engaged workforce, staff are held accountable for their actions. Rather being seen as a passive place to clock in every morning, the job requires everyone in the organization to be active and engaged in their work.

  1. Process Approach

As with so many things in quality, a process approach outlines the steps for success.

This means activities are managed as processes, measured, and connections between activities are identified. Opportunities for improvement are tracked. Quality doesn’t just happen. It requires processes behind the scenes to ensure the success of the organization.

  1. Improvement

A strong quality system requires change. Without improvement, companies will eventually be outshined by the competition. Aiming to maintain the status quo does not inspire anyone.

This means the company’s performance and capabilities should be developed on an ongoing basis. These improvement activities should align with goals, and staff should be encouraged and empowered to make improvements. When improvements are made, these should be measured. And finally, celebrated! When things go well, it’s important to acknowledge it. Quality isn’t all stressful audits and data analysis. Sometimes it’s formal recognition and praise. Learn LogisticsSCM & Export Import,Warehouse & Get Job

  1. Evidence-based decision making

As you may have guessed, gut feelings are not the way forward. Rather, data is king. Of course, this should be no surprise to the quality professional. Organizations should make sure data is accessible, accurate, and reliable. It should be analyzed and decisions made based on it. Still, data analysis should be balanced with practical experience. The numbers tell the story, but it is important not to discount experience as well.

  1. Relationship management

Finally, the people are the important part of any organization, and the relationships between suppliers and other partners are critical. Suppliers should be selected carefully based on the ability to create value as well as manage costs. Partners should be aware of plans and information that would help them in their work. A spirit of collaboration should be the goal. Coordinating improvement activities can help both parties. Recognizing supplier successes will also go a long way to maintaining a strong relationship.

LINKS: https://www.investopedia.com/terms/t/total-quality-management-tqm.asp

https://study.com/academy/lesson/five-principles-of-total-quality-management-tqm.html

https://www.youtube.com/watch?v=gwHngq4Bw0w

 

 

 

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