2. Plan action for the negative remarks on the PODs to improve our services and also must study the action taken slip submitted by the drivers/vendors so that further deliveries can be planned sucessfully.
3. Pre-alerts to the customer on the arrival of their stocks so that d DOD/DACC/Cheques and COD deliveries can be effectively arranged without delays in payment.
4. Monitoring over coming changes in different Forms and E-waybill Compliance and sharing the same with the team.
5. Maintaining MIS Reports & Data entry skills.
6. Dispatch Planning of all the Network Loads as per current MWLC. Give Priorities to all the urgent deliveries and movement.
7. Proper Updation of undelivered and un-attempted reasons in system for all the undelivered waybills
8. Ensure all the escalations are responded within 1 hr of query raised on their Email id,
9. Short/excess documentation and must be noted and updated on the tally
10. Coordination with the Delivery Vendors for daily deliveries, customer complaints, undelivered issues and if he is facing an issue in smooth deliveries.
11. Ensure that all the incoming waybills have got the appropriate documentation to avoid unnecessary delays and losses.
